Reads a customer review, escalates anything serious to the owner, and drafts the rest for one-tap approval. It never posts on its own — that constraint is the product, not a limitation. Verified across three live executions averaging 3.48 seconds: a five-star queued for approval, a two-star combining food poisoning with a legal threat escalated, a one-star about a child's illness escalated.
The film
Try it
A browser-side simulation of the routing logic — pick an input and watch which rule fires. The logged runs below are the receipts.
Simulation — same rules, sample inputs
Pick a sample. The inputs are fictional; the routing rules are the ones the live agent enforces in code, and the live agent averages 3.48s per run.
Escalation triggers — enforced in code, every review
Rating of 3 or below
Alleges illness, injury, a safety or hygiene problem, discrimination, or staff misconduct
Threatens legal action, a chargeback, or contacting press or a regulator
Names a member of staff negatively
Reads as fake, a competitor, or a scam
The model is unsure, or its output is unparseable — it fails closed
Logged runs
Each replay below animates a logged n8n execution at the speed it actually ran — the decision path, the output, and the latency come straight from the execution log. Nothing staged.
Replay of logged execution #25 — 3.53s actual
Rating
5/5
Sentiment
positive
Topics
food quality, sisig, staff hospitality, parking
n8n execution log0.00s…
Decision · Queue for Approval
Straightforward 5-star praise with no complaints or concerns.
Draft reply
Thanks so much, Marites. We're proud of our sisig—that's exactly the kind of compliment that means everything to us. Glad the team made you feel welcome to linger and enjoy it.